RAELIS

Terms and Conditions

Last updated: September 2026

By using the raelisaura.com website, you accept these terms and conditions. We invite you to read them carefully.

About us

RAELIS is a Murano glass jewelry brand.
Bernis Del Villano
Via Roma 161
81036 — San Cipriano d'Aversa (CE), Italy
VAT Number: [to be inserted]
Email: info@raelisaura.com

Products

We reserve the right to change prices and product availability at any time. Product images are indicative: each Murano glass piece is unique and may have slight chromatic or formal variations compared to the photo.

Orders and payments

Orders are considered confirmed only after receipt of payment. We accept the payment methods indicated at checkout. RAELIS reserves the right to cancel an order in the event of pricing errors or product unavailability, with a full refund to the customer.

Shipping and delivery

For detailed information on shipping times and costs, please consult our Shipping page.

Right of withdrawal

You have the right to withdraw from your purchase within 14 days of receiving the product, without needing to provide a reason. For more information and to initiate a return, please consult our Returns page.

Intellectual property

All content on the raelisaura.com website — text, images, logos, graphics, and design — is the exclusive property of RAELIS and is protected by copyright laws. Reproduction, distribution, or use without written authorization is prohibited.

Limitation of liability

RAELIS is not responsible for indirect damages resulting from the use of the site or the products purchased, except in cases provided for by law. Murano glass jewelry items are fragile: it is recommended to follow the care instructions provided with the product.

Privacy and cookies

The processing of your personal data is described in our Privacy Policy. For information on the use of cookies, please consult our Cookie Policy.

Governing law and jurisdiction

These terms are governed by Italian law. For any dispute that cannot be resolved amicably, the Court of Naples (the provincial court for Caserta) shall have jurisdiction. For disputes with EU consumers, the ODR platform is available: ec.europa.eu/consumers/odr

Contacts

For any questions, please write to us at info@raelisaura.com